Privacy, explained clearly.

Who is responsible

Mingyu Journeys is responsible for personal information submitted through this website. Questions, access requests and deletion requests can be sent to hello@mingyujourneys.com.

Information we collect

When you send an inquiry, we collect your name, email address, country or region, number of travelers, approximate travel dates and length, interests, and the travel details you write in your message.

Our server may also record limited technical information, such as IP address, request time, browser information and security events, to operate and protect the website.

How and why we use it

We use inquiry information to reply to you, understand your travel needs, prepare a proposed itinerary or quotation, continue requested conversations, prevent abuse and maintain the security of our service.

Depending on where you live, this processing is based on taking steps at your request before entering a contract, our legitimate interest in answering and securing inquiries, or another lawful basis available under applicable law.

Storage, sharing and international processing

Inquiry records are stored on infrastructure used to operate this website and are available only to authorized team members who need them for travel planning or administration. We may use hosting, email and other service providers acting under our instructions. We do not sell personal information.

Because our travel team operates in China, information sent from another country may be processed in China. Where applicable law requires it, we will use an appropriate transfer safeguard or obtain the required permission.

How long we keep it

We keep inquiry information only as long as reasonably needed to answer you, plan the requested trip, maintain business records and meet legal obligations. Inquiries that do not become an active booking are normally reviewed for deletion or anonymization within 24 months after the last meaningful contact.

Your choices and rights

Subject to applicable law, you may ask us to provide a copy of your information, correct it, delete it, restrict or object to certain processing, or withdraw consent where consent is the basis. You may also complain to the data protection authority where you live. We may need to verify your identity before completing a request.

Cookies, children and security

The website may use strictly necessary storage for language preferences, security and administration. We will update this notice and provide any required choice before introducing non-essential analytics or advertising cookies.

This inquiry service is intended for adults planning travel. Please do not submit information about a child unless you are their parent or legal guardian and it is necessary for the requested trip.

We use reasonable technical and organizational measures to protect information, but no online service can guarantee absolute security. If we make material changes to this notice, we will revise the date shown above.